Call the friendly UK-based team on 0808 164 8000

Please answer all questions honestly and to the best of your knowledge. Why is this important?

About Your Pet

dog
cat
£

About Your Cover

?
Would you like Lifetime or 12 Months cover?
Show cover differences

Cover type explained

Lifetime (LifetimeFlex)

This cover provides a financial limit for all new accidents and illnesses, combined per year. When the financial limit has been reached, no further claims can be made until the policy is renewed, at which point the financial limit is fully reinstated as long as your insurance policy remains in force with no breaks in cover, premiums are kept up to date and insurer offers renewal.

Is this product suitable for you?

This product meets the demands and needs of a pet owner who wants peace of mind that the ongoing costs of any veterinary treatment for illnesses and injuries are covered during the life of their pet.

12 Month (365Flex)

Following an illness or injury you have 12 months cover from the onset of each new condition up to the financial limit. Once reached or the 12 months has passed, whichever is sooner, any on-going treatment required as a result of the condition will be excluded from future claims. No further cover will be provided unless your insurance policy remains in force with no breaks in cover and premiums are kept up to date.

Is this product suitable for you?

This product meets the demands and needs of a pet owner who wants to cover the cost of veterinary treatment for 12 months only for each illness or injury.

A Little Bit About You

IMPORTANT: Once you have purchased your policy we'll send you an email which will include copies of your documentation.

We are trying to become a greener company by reducing the amount of paper we print, but if you would prefer to receive a copy of your documents by post please give us a call on 0808 164 8000.

Assumptions about your pet

Please read and accept the assumptions below as they are a required of our cover.
  1. You are resident of the United Kingdom, the owner and keeper of the pet, and the pet is kept in the United Kingdom at the address you have provided.
  2. Your pet has no vicious tendencies or been trained to attack.
  3. Your pet has not been the cause of any accident or legal action or third party liability claims.
  4. You have never had any special terms imposed on a pet insurance policy covering your pet.
  5. Your pet is not used for any guard, security, track racing, coursing, or used in connection to any business, trade, profession, commercial breeding or occupation.
  6. You agree to take proper and reasonable care of your pet at all times, in line with the Animal Welfare Act.
  7. Your pet does not appear on the list of excluded breeds.
Please read and tick the box to confirm you have accepted the assumptions about your pet.
I confirm my pet's pedigree declared is correct, and is not, or if either crossbreed or a mongrel they are not crossed with, or contain any previous mix of the following breeds: Akita, Alopekis, American Pit Bull Terrier, American Staghound, Australian Dingo, Boerboel, Bosanski Ostrodlaki Gonic, Bulldog (American), Canary Dog (Perro De Presa Canario), Cattle Dog Azores, Chinese Shar Pei, Cirneco Dell'Etna, Czechoslovakian Wolfdog, Dogo Argentino / Argentinian Mastiff, Dogue Brasileiros, Dogue De Bordeaux (Imp), Grand Bleu De Gascogne, Hound Indian Bear, Inuit, Irish Staffordshire Bull Terrier, Japanese Tosa / Tosa Inu, Korean Jindo, Laika, Mexican Hairless, Neva Masquerade, New Guinea Singing Dog, New Zealand Herding Dog, Ovtcharka Caucasian, Ovtcharka Central Asian, Ovtcharka Middle Asian, Ovtcharka South Russian, Perro Cimarron, Perro De Pastor Mallorqui, Portuguese Podengo, Portuguese Warren Hound, Sarloos Wolfhound, Segugio Italiano, Shar Pei, Sheepdog Atlas, Sheepdog Caucasian, Sheepdog Central Asian, Sheepdog Croatian, Sheepdog Egyptian, Sheepdog Himalayan, Shepherd Dog Atlas, Shepherd Dog Caucasian, Tahltan Bear Dog, Thai Ridgeback, Treeing Tennessee Brindle, Utonagan, Verelade, Wolfhound Czechoslovaki, Wolfhound Belgian, Wolfhound Kunming, Yajivy, or any animal registered under the Dangerous Dogs Act 1991 and The Dangerous Dogs (Northern Ireland) order 1991 or Dangerous Dogs (amendment) Act 1997 or any subsequent amendments.

Protecting your Personal Data

Insurance Factory Limited provide, administer and arrange MiPet Cover pet insurance policies. Insurance Factory Limited will use your data for the purpose of providing you with a quote and this will include sharing data with insurers and other third parties. Insurance Factory Limited or the insurers will carry out checks with external databases such as credit reference agencies and publically available sources of information as part of this process to enable them to verify the information you provide, to assist them in providing the quote and for fraud prevention. If you have previously held a product with Insurance Factory Limited or obtained a quote in the past, they may carry out checks against the data they already hold on you.

Throughout your quote we need to collect, share and process your personal information. To help prevent fraud and money laundering, we exchange information with fraud prevention agencies. We've provided details of how we do this in our Privacy Policy.

We'd like to keep you up to date on the latest information relevant to you and your pet. If you're happy for us to do so, let us know how you'd like to hear from us by selecting the relevant boxes below. For further information on how we process your data for marketing purposes and the rights you have relating to that, please review our Privacy Notice.

You can stop receiving this information from us at any time by getting in touch with us or unsubscribing via the link on any communication we send out. For further information, please see our Privacy Notice.

Assumptions

Please read and accept the assumptions below:

  1. Third party liability is not covered at your place of work.
  2. You accept that previous, existing, ongoing, recurring medical conditions such as incidents, injuries and illnesses will not be covered by your pet insurance policy.
  3. You accept that claims for vet fees following an illness or accident that occurred prior to, or within the first 14 days of your pet insurance policy start date will not be covered. Accidents will not be covered for the first 24 hours of your pet insurance policy start date.
  4. You accept that claims for death benefits resulting from an illness or an accident that occurred prior to, or within the first 14 days of your pet insurance policy start date will not be covered. Claims for death from an accident happening within the first 24 hours of your policy start date will not be covered.
  5. You are a resident of the United Kingdom, the owner and keeper of the pet, and the pet is kept in the United Kingdom at the address you have provided.
  6. Your pet has no vicious tendencies or been trained to attack.
  7. You confirm you are not the breeder of the pet, this cover is not available to pets that are part of a litter awaiting sale.
  8. Your pet has not been the cause of any accident or legal action or third party liability claims.
  9. You have never had any special terms imposed on a pet insurance policy covering your pet.
  10. Your pet is not used for any guard, security, track racing, coursing, or used in connection to any business, trade, profession, commercial breeding or occupation.
  11. You agree to take proper and reasonable care of your pet at all times, in line with the Animal Welfare Act.
  12. Your pet must have received vaccinations/boosters within the last 12 months or as advised by your vet. If this is not the case, you accept that the medical conditions that your pet is normally protected against by such vaccinations/boosters will not be covered by this insurance policy.
  13. You give permission that your veterinary practice or any veterinary practice treating your pet can openly discuss and receive information about your claims with your policy administrator (Insurance Factory Limited) where appropriate. This also includes the transfer of your claim via an electronic service using a third party application.
  14. Your pet does not appear on the list of unacceptable breeds (see below).

Unacceptable Breeds

Any breed not showing within the breed picklist.

Any of the following breeds, or if either a crossbreed or a mongrel, not crossed with, or contain any previous mix of the following breeds: African Crested Dog, Akita, Alopekis, American Bandogge, American Bulldog, American Mancon, American Pit Bull Terrier, American Staffordshire Bull Terrier, American Staghound, Argentinian Mastiff, Australian Dingo, Bandogge Mastiff, Bandogs, Boar Hounds, Boerboel, Bosanski Ostrodlaki Gonic, Bully Kutta, Canadian Eskimo Dog, Canadian Inuit, Canary Dog, Cane Corso, Cao Fila, Cattle Dog - Azores, Chinese Shar Pei, Cirneco Dell Etna, Czechoslovakian Wolfdog, Dingo, Dogo Argentino, Dogue Brasileiro, Dogue de Bordeaux, Eskimo Dog, Fila Braziliero, French Mastiff, Grand Bleu de Gascoigne, Hound - Bleu de G Petit, Indian Bear Hound, Portuguese Warren Hound, Inuit Dog, Irish Staffordshire Bull Terrier, Japanese Tosa, Korean Jindo, Laika, Lybian Desert Dog, Mexican Hairless (Intermediate), Mexican Hairless (Miniature), Mexican Hairless (Standard), Mini-Pei, Neva Masquerade, New Guinea Singing Dog, New Zealand Herding Dog, Northern Inuit Dog, Ovtcharka - Various, Perro Cimarron, Perro De Pastor Mallorqui, Perro De Presa Canario, Peruvian Hairless Dog, Peruvian Inca Orchid, Pila, Pit Bull Terrier, Portuguese Podengo, Presa Canario, Racing Greyhound, Ridgeback - Thai, Saarloos Wolfhound, Segugios Italiano, Shar Pei, Sheepdog - Atlas, Sheepdog - Caucasian, Sheepdog - Central Asian, Sheepdog - Croatian, Sheepdog - Egyptian, Sheepdog - Himalayan, Shepherd Dog - Atlas, Shepherd Dog - Caucasian, Shepherd Dog - English, Tahltan, Tahltan Bear Dog, Tamaskan, Tosa Inu, Treeing Tennessee Brindle, Utonagan, Verelade, Wolf Dog, Wolf Hybrid, Wolfdog - Czechoslovakian, Wolfhound - Belgian, Wolfhound - Czechoslovaki, Wolfhound - Kunming, Wolfhound - Saarloos, Working Sheepdog, Yajivy, any animal registered under the Dangerous Dogs Act 1991 and The Dangerous Dogs (Northern Ireland) order 1991 or Dangerous Dogs (amendment) Act 1997 or any subsequent amendments.

If you are unsure about any of the statements above, please call us on 0808 164 8000.

FAQs

I have not received the email about my documents?

We will send you your documents within 5 working days. Please ensure your email account is configured to accept our email and any spam or junk mail filters are switched off. Our system monitors the delivery of your documents and if we cannot provide them electronically we will send them via the post. However if you haven't received them after 5 days please contact us on 0333 234 0632.

I can't download my documents?

There could be a number of reasons why this occurs. Firstly, check you have entered your security credentials correctly. If you are still experiencing difficulties please contact us on 0808 164 8008 and we will be able to help you.

I have forgotten the email address I provided you with?

Please contact our Customer Service Team on 0808 164 8008 who will be happy to assist.

I wish to receive my documents in the post?

Please contact our Customer Service Team on 0808 164 8008 who will be happy to assist.

I have deleted the email containing the link to my policy documents?

Please contact our Customer Service Team on 0808 164 8008 who will be happy to assist.

Insurance Product Information Document

To download Insurance Product Information Document document for 365Flex £2,500 Policies, please use the button below.

Download PDF

To download Insurance Product Information Document document for 365Flex £5,000 Policies, please use the button below.

Download PDF

To download Insurance Product Information Document document for LifetimeFlex £2,000 & LifetimeFlex £4,000 Policies, please use the button below.

Download PDF

To download Insurance Product Information Document document for LifetimeFlex £6,000 & LifetimeFlex £8,000 Policies, please use the button below.

Download PDF

To download Insurance Product Information Document document for LifetimeFlex £10,000 & LifetimeFlex £12,000 Policies, please use the button below.

Download PDF